A few months back, an elderly tanned big brawny old man (in his late 60s?) with bad knee and a walking stick shouted at me at the top of his lungs… Everyone turned an looked at us.
He is like your neighbourhood “ah long” or contactor with permed hair, wearing thick gold chains around his stumb of a neck, and multiple “Lords of the Rings” gold rings around his leathery fingers…
All I did was to make a “joke” that if he wanted “free” delivery and installation for the home appliance, I just need to change the price tag to a $100 more…
99.99% of the other customers will get the sugar-coated poke that there’s no such thing as “free” delivery and installation. Its either included in the price, or its not.
I am glad I had some “cultivation or training”. Although I was caught off guard by this sudden outburst, I simply smiled at him.
Seeing I did not “bite”, the old man continued his tirade against me and threatening to complain to management.
I continued smiling at him with full eye contact (its an animal and man thing). No malice, no anger, no condescending pity on him.
It was …read more
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